Privacy Notice

This Privacy Notice is issued by Bank Pembangunan Malaysia Berhad and all its direct and indirect subsidiaries (hereinafter referred to as 'BPMB Group'). As part of BPMB Group's day to day operation, BPMB Group collects your Personal Data when you apply, subscribe our services, communicate and engage with us in whatsoever manner. In return, we may use this information to provide you with our services, maintain our records or send you relevant information, where applicable.


Under the Personal Data Protection Act 2010 ('PDPA'), we are required to inform you:

that your personal data is being processed by or on behalf of BPMB Group, and shall provide a description of the Personal Data to you;
the purposes for which the Personal Data is being or is to be collected and further processed;
of any information available to BPMB Group as to the source of that Personal Data;
of your right to request access to and to request correction of the Personal Data and how to contact BPMB Group with any inquiries or complaints in respect of the Personal Data;
of the class of third parties to whom that BPMB Group discloses or may disclose the Personal Data ;
of the choices and means BPMB Group offers you for limiting the processing of the Personal Data, including Personal Data relating to other persons who may be identified from that Personal Data;
whether it is obligatory or voluntary for you to supply the Personal Data; and
where it is obligatory for you to supply the Personal Data, the consequences if you fail to supply the Personal Data.

Your privacy is therefore matters to us and we are committed in protecting your Personal Data by collecting and using your Personal Data in accordance with the PDPA.


For the purposes of this Privacy Notice, please note that:


"Personal Data" refers to any information which relates directly or indirectly to you and/or your transactions with BPMB Group. This information may include your name, NRIC number, address, occupation, contact details, the type of products and/or services rendered to and such other necessary information regarding yourself and your transaction(s) including Sensitive Personal Data.


"Sensitive Personal Data" refers to any Personal Data consisting of information as to your physical or mental health or condition, your political opinions, religious beliefs or other beliefs of a similar nature, the commission or alleged commission by you of any offence or any other Personal Data as the Minister may determine by order published in the Gazette.


Type of Personal Data Collected and How BPMB Group Collect it


In order to enable BPMB Group deal with your inquiries or to provide you with BPMB Group’s services, BPMB Group may be required to collect, use, disclose and store (i.e. "process") your personal and/or financial data. Such personal and/or financial data is required amongst others to:

establish your personal identification and background;
establish your financial standing and creditworthiness where required; and/or
supply you with any of BPMB Group services applied for.

We may also obtain the above information about you from the following sources:

Your relationship with BPMB Group, for example information provided by you when using BPMB Group services, when taking part in customer surveys and during performance of financial reviews ;
Your verbal, written and/or electronic communications with BPMB Group;
Third parties connected with you, such as joint account holder, security providers and guarantor(s) subject to your prior consent; and
Any other sources which you have given your consent to disclose information relating to you and/or where not otherwise restricted.


The Personal Data collected can be either mandatory or optional. Mandatory Personal Data are your information that required so that BPMB Group can provide you with the required services. If you do not provide BPMB Group with the mandatory Personal Data, BPMB Group will not be able to provide you with those services. Optional Personal Data are your information that are not obligatory to be provided to BPMB Group. lf you do not wish to provide your optional Personal Data, you may still apply for BPMB Group services. Mandatory and voluntary Personal Data may differ for BPMB Group various services and these will be indicated in letter of offer of BPMB Group services.


How BPMB Group Use Your Personal Data


Other than as stated above, BPMB Group may use your Personal Data for one or more of the following purposes:

Manage and maintain your information through regular updates, consolidation and improving the accuracy of BPMB Group records. In this manner BPMB Group can respond to your enquiries, complaints and to generally resolve disputes quickly so that BPMB Group can improve BPMB Group’s business and your relationship with BPMB Group;
Conduct research for analytical purposes, data mining and analyses of your transactions /use of services to better understand your current financial position and future needs. BPMB Group will also produce data, reports and statistics from time to time, however such information will be aggregated so that your identity will remain confidential. Sometimes it may be necessary if required, to verify your financial standing through credit reference/reporting checks;
Comply with the requirements of any Laws binding on BPMB Group such as conducting anti-money laundering checks, crime detection/prevention, prosecution, protection or enforcement of BPMB Group’s rights to recover any debt owing to us including transferring or assigning BPMB Group’s rights, interests and obligations under any of your agreement with BPMB Group;
Perform shared services within BPMB Group such as audit, compliance, legal, human resource, risk management including assessing financial and insurance risks;
Outsourcing of business and back-room operations within BPMB Group; and
Any other purpose(s) that is required or permitted by any law, regulations, guidelines and/or relevant regulatory authorities.

BPMB Group will seek your consent before using your Personal Data for a purpose other than those that are set out in this Privacy Notice and/or in the terms of any of your agreement (s) with the BPMB Group.


Disclosure of your Personal Data


As part of providing you with BPMB Group’s services, BPMB Group may be required to disclose certain information about you to the following third parties:

BPMB Group’s agents, service providers, vendors and /or professional advisers such as accountants, auditors, lawyers, financial advisers who assist BPMB Group in processing, administering, fulfilling transactions or providing value added services that you have requested;
any person authorized or appointed by you to give instructions to BPMB Group on your behalf such as your agents, accountants, auditors, lawyers, financial advisers, brokers and intermediaries;

any person(s) connected to the enforcement or preservation of any of BPMB Group’s rights or transferring the rights and obligations under your agreement(s) with BPMB Group;

any third party(ies) arising from the restructuring of facilitiy(ies) granted to you, sale of debts, acquisition or sale of any company by BPMB Group provided that the recipient uses your information for the same purpose(s) as it was originally supplied to BPMB Group and/or used by BPMB Group;

other financial institution(s) for the purpose of fulfilling the transactions required by you;

any rating agency(ies),credit reporting agencies, insurer(s), insurance broker(s), re-insurers or direc/indirect provider(s) of credit protection and in the event of default of a facility granted to you, to debt collection agencies; and/or
any competent authority(ies) and/or regulator(s), including foreign regulator(s) for the performance of their functions, subject at all times to any laws, including foreign laws applicable to the BPMB Group.

Otherwise, BPMB Group will not disclose your information to others, except where:

BPMB Group are permitted to do so by you;
BPMB Group are required or permitted to do so by law;
required or authorized by any order of court, tribunal or authority, whether governmental or quasi-governmental with jurisdiction over BPMB Group;
BPMB Group may transfer rights and obligations under BPMB Group’s agreement(s) with you; and/or
BPMB Group are required to meet BPMB Group’s obligations to any relevant regulatory authority.

But rest assured, that at all times, BPMB Group will respect and protect the privacy and confidentiality of your Personal Data.


Security of your Personal Data


BPMB Group place great importance in ensuring the security and confidentiality of your Personal Data and regularly review and implement up-to-date technical and organizational security measures when processing your Personal Data.


Retention of Personal Data


Your Personal Data will be retained in compliance with this Privacy Notice and /or the terms and conditions of your agreement(s) with any BPMB Group entity for the duration of your relationship or for such period as may be necessary to protect the interest of both BPMB Group and you. Such retention is also necessary as required by law or in accordance with BPMB Group internal policies.


Your Rights to Access and Correct Personal Data


If you wish to access and/or make changes to your Personal Data, you can make a written request and BPMB Group will endeavor to comply with your request to access and/or correct your Personal Data within 21 days of receiving your written request and the relevant processing fees. Please note that BPMB Group may withhold access to your Personal Data in certain situations, for example when BPMB Group is unable to confirm your identity, where the information requested is a confidential commercial nature or when there are repeated requests for the same information. Nevertheless, BPMB Group will notify you of the reason(s) for not being able to accede to your request. BPMB Group may also request for more documentary evidence to avoid incidence of fraud and/or inaccurate information.


In order to enable BPMB Group serve you better, BPMB Group seeks your assistance to continuously keep your Personal Data up to-date.


Where the Personal Data Provided by You is Incomplete


It may be obligatory for you in some instances to provide certain Personal Data to enable BPMB Group to process your application or subscribe to some of BPMB Group’s services. If you are unable to or decline to provide such obligatory Personal Data, BPMB Group may not be able to process your application or provide you with the said services.


Revisions to the Privacy Notice


This Privacy Notice may be revised from time to time and if there is/are any revision(s), it will be posted on BPMB Group's website and/or other means of communication deemed suitable to BPMB Group. However any revision(s) will be in compliance with PDPA.




If you have any enquiries or complaints concerning this Privacy Notice, you may contact our Group Compliance at the following:-


Telephone No.      : +60 3 2611 3888 (ext. 3974)

Email  :

Mailing Address  : Level 32, Menara Bank Pembangunan, Plaza Conlay, Jalan Conlay, 50450 Kuala Lumpur


Treat Customers Fairly Charter


Treat Customers Fairly Charter


BPMB's Corporate Integrity Pledge


BPMB's Corporate Integrity Pledge


Anti Bribery and Corruption Policy Statement


Anti Bribery and Corruption Policy Statement


No Gift Policy

Dear Valued Business Partners,


No Gift Policy


Bank Pembangunan Malaysia Berhad (BPMB) is a signatory to the Corporate Integrity Pledge,   committing to uphold an Anti-Corruption Principles in Malaysia in promoting integrity, good governance and transparency in all aspects of its operation.


In line with the commitment to conduct business free from any corruption offence under any law such as the MACC Act 2009 and Penal Code, BPMB has adopted a No Gift Policy which prohibits employees of BPMB from receiving any gifts from customers, vendors and external parties.


The policy is adopted to avoid conflicts of interest or the appearance of such conflicts for either party.


Should you require additional information or clarification, please contact our Integrity Officers at 03-2611-3118 or


We thank you for your support and understanding in complementing our effort to conduct business with the highest standards of ethics.


Whistleblowing Policy


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Whistleblowing Form


Whistleblowing Form