Client Charter
We determine to give an efficient, friendly and honest service to clients based on the following:
![]() | Loans application received with complete information shall be processed immediately and the decision on the application shall be notified within 30 working days from the date of acceptance of the application. |
![]() | Loans disbursement shall be processed immediately upon receiving notice of drawdown within 7 working days from the date of acceptance of the notice provided that all conditions and terms are met / fullfilled. |
![]() | All matters pertaining to the Discharge of Charge and discharge of the Guarantors shall be made within 10 working days from the date of full and final settlement of the amount outstanding. |
1. | Letter of application from the applicant (to state the loan amount applied and the purpose of financing). | ||||||||||||||||||
2. | Company And Management Profiles | ||||||||||||||||||
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3. | Financial Information | ||||||||||||||||||
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4. | Existing Banking Facilities | ||||||||||||||||||
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5. | Other Documents | ||||||||||||||||||
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![]() | The applicant must be registered and incorporated in Malaysia. |
![]() | The legal entity of the applicants can either be a Company, Co-operative or Statutory Body. |
![]() | The applicant must be majority-owned by Malaysians with at least 51% shareholding. |
![]() | The applicant shall not fall within the category for whom the granting of credit facilities is prohibited under Section 28(3) of the Development Financial Institutions Act (DFIA) 2002 and comply with AML/CFT requirements. |
![]() | BPMB may not grant any credit facilities to any company where one or more of its Directors (who provide gurantee) is/are facing legal action by other financial institutions. |
The Statement of Account shall be issued to clients upon request.
BPMB shall review the appeal and revert within 30 working days from the date of appeal is received. Unsuccessful credit application will be informed in writing. An appeal can be submitted in writing to:
Business Banking Group
Bank Pembangunan Malaysia Berhad
Menara Bank Pembangunan, Bandar Wawasan
1016, Jalan Sultan Ismail
50250 Kuala Lumpur.
Tel: +6 03 2611 3888
Fax: +6 03 2698 5701
Website: www.bpmb.com.my